Customer Support Specialist

Overview:

We continue to expand the team and is looking for a Customer Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Respond to live chats and email inquiries professionally and efficiently
• Assist customers with account verification and document processing
• Provide comprehensive advice and guidance to resolve customer concerns
• Use internal tools and workflows effectively (training provided)
• Escalate complex or unresolved issues to the appropriate team with detailed documentation
• Ensure a high level of customer satisfaction through quality and accurate communication
• Maintain speed, accuracy, and professionalism while handling a high volume of conversations
• Work from a comfortable office in Tbilisi – is a must
• Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

• English proficiency (B2 level or higher)
• Strong soft skills – patience, empathy, and problem-solving ability
• Excellent typing speed and ability to work efficiently with multiple software tools
• A team player with a strong sense of accountability
• A customer satisfaction-oriented mindset

Nice to have:

• Prior experience in customer support
• Familiarity with the iGaming industry

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

We are an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! We are a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by our company receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.