Customer Support Agent

We are GetBlock.io, a leading provider of blockchain node access for projects, companies, and developers worldwide. Our mission is to deliver high-performance, reliable, and secure RPC services, supporting a wide range of blockchain networks and empowering the next generation of crypto applications.

We collaborate with talented individuals and teams who contribute to the development of blockchain infrastructure, innovative products, and effective marketing strategies. If you’re passionate about blockchain technology and eager to shape the future of Web3, we invite you to collaborate with us.

Work schedule:
2 days on, 2 days off, from 08:00 AM to 08:00 PM CET.

Responsibilities:

- Communicate with users on Telegram, Zendesk, Gmail & Discord. Average workload of 3-5 tickets per hour. First response time of 5-7 minutes.

- Create tickets, interact with the technical team to resolve issues, monitor the progress and closure of communication with users.

- Collect and process user feedback.

- Categorize customer issues and identify patterns of inquiries.

- Create an individual macros database.

- Generating ideas and a fresh perspective on work is welcome.

Required Qualifications:

- Has an English proficiency level of C1-C2.

- Must have a PC with hardware suitable for work tasks.

- Possesses a high level of empathy to assist various users professionally.

We offer:

- Fully remote work format.

- Essentials that are worth mentioning: paid day-off, sick leave.

- Active involvement in the professional growth of every team member.

In your cover letter, we kindly ask you to provide information regarding the desired financial compensation, the languages you are proficient in and you telegram username.