Technical Account Manager

Overview:

We continue to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

• L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants.
• Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
• Product Setup: Help merchants setup and adjust our solutions to their specific needs.
• Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
• Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.

Requirements:

• Presentation skills - confident leading calls, demonstrations, and presentations.
• Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
• Proficient with Postman (or similar) and browser devtools.
• English Proficiency – Upper Intermediate or higher.
• Russian Proficiency – Native-level.
• Hands-on experience with payment systems/providers.
• Prior experience in technical support or a similar role.
• Programming experience with any language.
• General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
• Familiarity with ELK stack or similar logging/monitoring tools.
• Ability to work effectively across departments.
• Proactive mindset with a commitment to delivering results.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private Insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day Off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events