Customer Support Representative (Russian, English and Spanish)

Уровень дохода не указан

Опыт работы: 1–3 года

Полная занятость

График: 5/2

Рабочие часы: 8

Формат работы: удалённо

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About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

Work schedule

1 option:

  • from Friday to Tuesday: from 1 a.m. to 9 a.m. (GMT time-zone).

  • weekends on Wednesday and Thursday.

2 option:

  • from Tuesday to Monday: evening/night shifts (GMT time-zone).
  • weekends on Tuesday and Wednesday.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers).
  • Engaging with a global player base, offering technical advice and assistance.
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions.
  • Using your research skills to come up with solutions and enhance our support services.

Requirements

  • Experience in customer support is required.
  • Excellent communication skills in English, both verbal and written.
  • Excellent communication skills in Russian, both verbal and written.
  • Excellent communication skills in Spanish, both verbal and written.
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise.
  • Experience playing mobile games is preferred.

Our Perks

Flexibility at work

  • We offer a flexible schedule, and our employees can work from anywhere in the world. It doesn't matter to us where or how you do your work — we only evaluate the final results.

Caring for health and well-being

  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

By submitting a response to our vacancy, you acknowledge and accept that your personal data collected during interview process at Playrix will be processed in accordance with our Privacy Notice.

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