Service Specialist (Eng, Rus)

Hello, and thank you for your interest in the position!

Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management and other fields. Our company is being operated and doing business with our clients based on the principles of transparency, mutual respect and open communication.

Front Desk Helpers is responsible for providing stable job opportunities, ongoing personal growth and collaboration with international top-tier professionals. If our values match, do not hesitate to submit your application!

We are currently looking for a Confirmation Agent for our New York Medical Supply project. The ideal candidate should be organized, detail-oriented, highly motivated and possess excellent communication skills.

The skills we are looking for:

• Proficiency in spoken and written English and Russian. (Fluency in other languages is a plus)

• Proven experience in customer service, preferably in a medical or healthcare industry.

• Computer skills (HME/DME Software, Pharmacy Software, EMR, CRM, Microsoft Teams, Excel, working with files in different formats).

• Excellent communication and interpersonal skills, with the ability to connect with diverse adult patients.

• Your own computer and access to the internet.

• Highly organized, with strong attention to detail and the ability to manage multiple tasks simultaneously.

• Motivated self-starter with a positive attitude, strong work ethic.

• Ability to work independently as well as part of a team.

• A passion for healthcare and a genuine interest in helping others.

Schedule:

Monday – Friday, part-time 5 hours per day, flexible between 9am and 5pm (according to New York time)

What We Offer:

• Competitive salary paid bi-weekly in USD.

• Ability to work remotely from almost anywhere in the world.

• 7 days of paid annual vacation after one year of employment.

• We provide our employees with IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).

• Open-minded management, who are easy to contact.

• Equal opportunities for people of any age, gender, or nationality.

• Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation, etc.

• Spanish-language and self-development courses through popular platforms

What would be your responsibilities:

• Handle a diverse range of phone calls to the patients to schedule deliveries for medical supplies, verify delivery address and the patient information.

• Inform patients about expiring prescriptions

• Collect patients information and enter it into the system

• Verify the patient's insurance and eligibility.

• Get authorizations from the insurance companies.

• Contact doctor offices and coordinator for the updated prescriptions.

• Speak to drivers regarding the orders if there were any changes in the delivery address, date or time.

• Maintain up-to-date interactions and updates in the DME system, ensuring data is up-to-date and actionable.

Looking forward to hearing from you!