Overseeing the order fulfillment process, ensuring timely and accurate delivery of orders. Negotiating favorable outsourcing terms with partners, resulting in efficient and cost-effective delivery of orders. Monitoring partner performance, addressing any issues, and implemented corrective actions. Monitoring order status, investigating and resolving any customer service issues. Maintaining quality control standards and applied them while handling complaints. Identifying and implementing process improvements.

Managed and completed over 50 construction and design projects, including a $75K full house renovation and a $130K new construction. Optimized budgets by an average of 10%, achieving a 40-50% profit margin on projects. Negotiated additional funding between $5,000 and $10,000 for projects that exceeded the initial scope. Led cross-functional teams to successfully deliver projects on time and within budget, fostering collaboration and communication among stakeholders. Utilized project management tools such as ClickUp, Jira, Trello, Slack, CRM, Notion, and Miro to track progress, schedule tasks, and communicate effectively.

Created and published engaging Business English content, ensuring accuracy and linguistic quality. Conducted thorough research on industry-related topics to develop compelling and informative content. Successfully developed educational content that contributed to a 20% increase in conversion among students within six months. Consistently delivered high-quality, engaging content that resulted in positive feedback and increased engagement rates among students. Streamlined the production process, ensuring timely and accurate localization of materials. Successfully managed multiple content projects simultaneously, meeting deadlines and exceeding expectations in a fast-paced environment.

Provided strategic support to Tax & Legal executives, including scheduling meetings, travel arrangements, and risk management oversight. Achieved a 99% success rate in client and project approvals through due diligence and KYC processes. Optimized operational expenses by streamlining billing processes and implementing cost-saving measures, resulting in a 5-10% cost reduction. Processed legal documentation, ensuring accuracy and compliance with relevant regulations.