Provided SAP support and administration for various major business critical SAP systems and platforms for Siemens Healthineers, collaboration with internal and external employees (Germany, Poland, Türkiye, Russia, Romania, India, USA) - Performed SAP workload and root cause analysis, system monitoring, performance tuning and close collaboration with L2 support - SAP Authorizations and User Management (login / certification issues, role assignment) - SAP Basis Application Support (S4/HANA ERP, BW, BTP, Cloud Connectors, ALM, SolMan) - SAP printer and spool management - Advanced batch-input administration, monitoring and processing in global ERP systems including month-end financial closing cycles (CS, FIN, FICO, SD, MM) - Job Management, Interface Troubleshooting and Management, Monitoring, Client Copy etc. - On call duty - Acted as a key communication and coordination partner for the project manager - Took the lead in aligning teams and management, ensuring clear communication and timely execution to achieve project goals - Coordinated cross-functional activities and supported key operational processes, ensuring stakeholder alignment, timely project execution and measurable outcomes through strong initiative, communication and collaboration demonstrating readiness to take on leadership and management responsibilities - Onboarded and mentored over 20 consultants, enhancing team performance, knowledge transfer, and overall project efficiency - Updated and maintained corporate data, documentation and work instructions, improving data accuracy, process efficiency and overall system reliability

- Translation of contracts, patent descriptions, regulatory and technical documentation, correspondence with foreign organisations; - Editing of translations, compliance with the established requirements for scientific and technical terms and definitions.

Led customer service and client engagement initiatives, providing professional tour guidance and linguistic support to international visitors across Russia. Resolved customer inquiries and issues quickly, ensuring high satisfaction, and mentored team members to improve service quality — achieving a 25%+ increase in positive feedback, stronger cross-cultural communication, and higher client loyalty.